Privacy Policy

Last updated: January 06, 2023

Introduction

This Privacy Policy describes how we collect, use, and share information about you when you use our website, domain registration services, and hosting services. We take your privacy seriously and are committed to protecting your personal information.

Information We Collect

Information You Provide to Us

When you create an account, register a domain, or purchase hosting services, we collect:

  • Name
  • Email address
  • Phone number
  • Billing and mailing address
  • Payment information
  • Domain registration details
  • Customer service communications

Information We Collect Automatically

When you visit our website or use our services, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Cookies and similar tracking technologies
  • Usage data (pages visited, time spent, etc.)
  • Referring websites

How We Use Google Analytics

We use Google Analytics to track users to our website. This service helps us understand how visitors use our site, which pages are most popular, and how visitors find our site. Google Analytics uses cookies to collect information about your use of our website. The information generated by these cookies (including your IP address) will be transmitted to and stored by Google on servers in the United States.

You can opt-out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on, available at: https://tools.google.com/dlpage/gaoptout

How We Use Your Information

We use your information to:

  • Provide and maintain our services
  • Process transactions and send related information
  • Respond to your comments, questions, and requests
  • Send you technical notices, updates, security alerts, and support messages
  • Monitor and analyze trends, usage, and activities in connection with our services
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities
  • Personalize your experience with our services

Domain Registration and ICANN Requirements

Domain name registration requires valid personally identifiable information including your name, address, email, and phone number. This information is required by ICANN rules (the organization that manages the domain name system).

We offer privacy protection by default on all TLDs that allow it, so your personally identifiable information is not available publicly on the Internet through WHOIS lookups. However, we are still required to maintain accurate contact information for ICANN compliance purposes.

How We Handle Payment Information

All credit cards that are processed through our company are stored only at Stripe, our payment processor. We do not keep those cards on file but rather just store a customer token for Stripe to identify who you are. This means your sensitive payment information is never stored on our servers.

Information Sharing and Disclosure

We Do Not Sell Your Information

We do not sell or give out any personal contact information for any reason unless requested by you, the customer.

When We Share Your Information

We may share your information in the following circumstances:

  • With third-party service providers who perform services on our behalf (e.g., payment processing, customer support)
  • To comply with legal obligations, such as responding to subpoenas, court orders, or other legal processes
  • To protect our rights and the rights of others
  • In connection with the sale, merger, or acquisition of all or part of our company

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, we cannot guarantee that unauthorized third parties will never be able to defeat those measures or use your personal information for improper purposes.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access to your personal information
  • Correction of inaccurate or incomplete information
  • Deletion of your personal information
  • Restriction or objection to our use of your personal information
  • Data portability
  • Withdrawal of consent

To exercise these rights, please contact us by sending an email to [email protected].

Cookies and Similar Technologies

We use cookies and similar technologies to collect information about your browsing activities and to distinguish you from other users of our website. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.

Children’s Privacy

Our services are not intended for children under 16 years of age, and we do not knowingly collect personal information from children under 16.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Last Updated” date and the updated version will be effective as soon as it is accessible.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at [email protected]

California Privacy Rights

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA). These rights include:

  • The right to know what personal information we collect about you
  • The right to delete personal information we have collected from you
  • The right to opt-out of the sale of your personal information
  • The right to non-discrimination for exercising your CCPA rights

International Data Transfers

If you are located outside the United States, please note that your information will be transferred to, stored, and processed in the United States where our servers are located. By using our services, you consent to this transfer.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.