Existing client
Billing, domains, renewals, subscriptions, account details, and support tickets belong in the client portal.
Client PortalClear support routes
Get the request to the right system.
Existing clients should use the Client Portal for authenticated account and service support. New project and general questions belong in the public contact form.
Choose a route
Account support and project inquiries are different conversations.
New project
Managed website, migration, domain assistance, and Workspace inquiries use the project form.
Contact DooryService status
Clients are notified directly about maintenance or incidents affecting their sites. A public status page is planned.
Published operations
Personal support with a defined boundary.
These are working expectations, not service-level guarantees; signed agreements control the engagement.
- Business hours: Monday–Friday, US Pacific time
- First response: within one business day
- After-hours or urgent work: case by case, by agreement, quoted separately
- Included working time: defined in the selected plan
Support FAQ
Know what to expect before a request is urgent.
Where should existing clients ask for support?
Use the Client Portal for account, subscription, billing, domain, renewal, and support-ticket requests. The public contact form can route an existing-client inquiry but is not a replacement for authenticated account support.
Is support available around the clock?
No. Doory provides support Monday–Friday during business hours, US Pacific time, with a first response within one business day.
What is included in monthly support?
Only the systems, request types, and working time described by the plan and signed agreement. Major projects and work beyond the allowance are scoped separately.
What is the emergency policy?
After-hours or urgent work may be possible case by case, by agreement, and is quoted separately. Availability is not guaranteed, so do not assume emergency coverage outside a signed arrangement.
The next door
Not yet a client? Start with the systems you want managed.
The contact form collects enough context to route a website, domain, or email conversation.