A professional website with batteries included

Yes, Doory creates completely custom websites for each project unless the client asks to use or supplies a template.

On Growth and above you send as many change requests as you like and they get worked through one at a time, in your order. Most owners find that easier than learning an editor they use twice a year. If you would rather do it yourself, say so and we will set that up.

Presence gets a quarterly automated report. Growth gets a monthly one covering how the site is performing and what was done. Commerce adds notes on what actually turned into enquiries or orders rather than just traffic. Custom reporting is built around what you need to know.

A store fits within Commerce, scoped and priced after we talk. Carts, product catalogues, checkout, payments, taxes, shipping, inventory, and subscriptions vary enough between businesses that quoting them sight unseen would be guesswork.

They pay for different things. The build fee covers designing and building the site — work that happens once, before launch. The monthly fee covers keeping it working afterwards, which never stops. Splitting them keeps the ongoing cost low and predictable.

Because a five-page site for a hairdresser and a thirty-page site for a clinic are not the same job. The starting figure is a real floor, not bait — once we have talked about what the site needs, you get a fixed price before anything begins.

One thing you would describe in one sentence. Changing your opening hours is one item. Adding a new services page is one item. "Redo the whole site" is not an item — that is a project, and it gets quoted separately before it starts.

From Growth up, no. There is no monthly allowance to run out of and nothing expires. What you cannot have is five things being done at once, because one person is doing them — they queue and get worked through in your order.

Doory aims for 99.9% availability across every plan, measured by external monitoring. Scheduled maintenance and failures in services outside our control are excluded. The exact definitions, exclusions, and any remedy are stated in the service agreement.

How long until a person replies: two business days on Presence, one business day on Growth, four business hours on Commerce, and same day with an escalation path on Custom. That is response, not always time to complete the work — simple fixes are usually done in the same reply.

You take everything. The domain is already registered in your name, the accounts are yours, and I will help you move to whoever is next. There is no exit fee and nothing is held hostage.

The website, the domain and the settings behind it, your business email, the monitoring that tells me when something breaks, the backups, and the security updates. If it is part of your business being findable and reachable online, it is in scope — and if it is not, I will say so rather than quietly taking it on.

No. That is the point. You describe what you need in your own words and it gets done. You never have to work out which system a problem lives in or what any of it is called.

Often, yes. If what you have is decent and just unmaintained, taking it over as it is can be the right answer. See the page on switching for how that works and what gets checked first.

No. Google Workspace and Microsoft 365 licences are billed by the provider at their price. Doory sets them up and looks after them, but does not resell them or mark them up.

Yes. Monthly service can be cancelled with 30 days’ written notice, and no plan carries an annual commitment. The build fee is a separate one-time charge paid before launch.